GENERAL TERMS
Payments for Rogue are non-refundable and non-transferable. In extreme circumstances we may allow a rebooking, however these incur a minimum 10% fee and must be rescheduled within three months. Under no circumstances will any refunds be given.
If your booking is unable to go ahead due to Events outside our control then your session will be moved to another time or date of your choice subject to availability. In this instance no refunds will be given.
Please ensure that you bring the credit/debit card used for your booking with you to the venue. If you are not able to produce this card when you arrive, you may have to pay again for your reservation, at the venue. Your original payment would then be refunded within 14 days less a £10 administration fee.
All bookings may be subject to a booking fee.
We only accept credit or debit card, company cheque or cash payments. All cheques are to be made payable to ‘Rogue Leisure Ltd’.
All bookings are subject to availability. All of our centres may adjust opening hours without notice.
No animals are allowed on site except guide dogs.
We run special events outside our standard opening hours for a minimum value of £500 only.
Any discounts, vouchers etc must be presented before bookings are made. Once payment is made discounts cannot be retrospectively discounted. Vouchers cannot be used in conjunction with any other offer.
We reserve the right to change our pricing, offers or discount rates at any time.
All bookings must be paid for in full on booking unless otherwise stated. Larger bookings for corporates or groups, deemed as such by our staff, may be subject to a 50% deposit and fully payment 14 days before the booking. Failure to pay the balance will result in the booking being cancelled and no refund provided.
“Off Peak” offers are not available at peak times. Peak times are weekends and every day during school and bank holidays.
BEHAVIOUR
Our staff are happy to serve you but will not tolerate abuse or violence under any circumstances. We may terminate your activity without notice if the behaviour of any member of your group is deemed likely to cause danger, annoyance or distress to other guests, other customers or staff. In this instance we will not be liable for any refunds, compensation or expenses.
Rogue Leisure reserves the right to refuse entry onto their premises.
Management decisions are final.
KARTING SPECIFIC TERMS
PLEASE ARRIVE 45 MINUTES BEFORE YOUR BOOKING TIME. All drivers must attend the briefing session before they are permitted to drive. Failure to arrive 45 minutes prior to your session start time may result in loss of track time.
Any driver under the influence of, or suspected to be under the influence of, alcohol or any drug that may impair their driving ability (legal or otherwise) will be refused access to the track. This is non-negotiable. Do not visit our bar before your booking for an alcoholic drink. Balaclavas and Gloves must be worn when racing. If you do not bring your own then you can purchase them on arrival. Race suits and helmets are provided free of charge.
All drivers must wear appropriate footwear (i.e no open toe shoes)All drivers must be free of alcohol, illegal substances or prescription medication that would likewise prevent you from driving on the road or operating heavy machinery.
Drivers under 16 without a driver’s license must have a parent or legal guardian sign in on arrival.
Children must wear neck braces for driving, these will be supplied.
Drivers must be 14 years or over to use an adult kart, or compete in a special event/full race meeting.
Cadet drivers must be aged 10-13. It is also required that drivers are deemed competent by staff to drive the karts. In the rare case that a driver poses a risk to themselves or others they will be removed from the circuit.
Birthday parties minimum age is 10.The minimum height for cadet drivers is 1.3 metres tall. Minimum height for adult drivers is 1.52m.Pre-ordered food and drink will be confirmed to you upon arrival. In the unlikely event of anything being unavailable an alternative will be offered. Food will be served after your race unless otherwise agreed.
BOWLING SPECIFIC TERMS
Rogue promotes sensible drinking – visit drinkaware.co.uk for more information. We operate a Challenge 25 policy, and the only forms of ID we accept are a passport or photocard driving licence.
All promotions are subject to change and can be withdrawn without notice.
If prices increase, the price you paid at the time of your booking remains the same.
Our staff are not here to supervise your children; they remain your responsibility at all times. Please control your dependents so they do not pose a risk to themselves or others – do not allow them to run around the centre, or in and out of other peoples bowling lanes. This causes a risk to themselves and to others and will not be accepted. Parents or guardians of children that are being disruptive or behaving badly will be asked to remove the child from the group. In the unlikely event of us having to cancel your booking due to the behaviour of children in the group, no refunds will be given.
Children under the age of 16 must not be left unsupervised on the premises.
Do not place your hand inside the ball return at any time. Wait until the ball has returned fully onto the rack, if a ball does not return fully please ask a member of our team to assist you.
Whilst you are waiting to bowl, please do not touch the balls that are on the rack as your fingers could become trapped when the ball returns.
Do not step over the black line at the start of the lane surface, our lanes are coated with a special oil varnish to protect them and the surface is really slippery.
Never go near the bowling machine at the end of the lane, if your ball gets stuck please call a member of our team.
Should you notice any slippery surface or spill a drink yourself, please call over one of our team members who will be happy to help.
Pick up the balls carefully and hold with both hands. Children should use the lightweight balls, if a heavy ball falls onto your toes this hurts a lot!
We accept no responsibility for any personal property that is brought to a bowling centre. Customers using their own equipment use it at their own risk.
We reserve the right to refuse admission to our venue and we may on occasions have to conduct security searches to ensure your safety.
We prefer everyone (including children) to bowl in their own shoes at our centre – please ensure they are a safe, flat soled and non-marking shoe.
Please arrive 45 minutes in advance for your karting session and/or 10 minutes in advance of your Bowling session to ensure that we can get you onto your session on time and in full. Failure to do so may result in your track or bowling time being reduced.
